Do the Chinese merchants on eBay even understand English?

I recently bought a device called the Easycap for a friend of mine, but the software CD that comes with every package was broken in transit. I contacted the eBay merchant and asked them whether I can download the driver from the internet somewhere, but the merchant consistently denied my request and asked me to provide a photo proof of the cracked CD instead.

The response

Dear Valued Customer!
Thank you for informing us. We regret to hear that you have received that item. In this matter, we would like to ask a photo of the item you have received from us. Please attach the said photo here in ebay message. Also, please provide the follwing information:
Item number:
We will wait for your reply. Thank you

I then replied:

I just need the download link please. Do you seriously need a photo for that?

Their response:

Dear Valued Customer!

We are really sorry for the inconvenience this has caused you a lot. We regret to inform you that we need to have a photo or video of the item you have so we can check the problem of the item and we could give you solution and request you want to have. In this case, we will wait for the said attachment we are requesting for you so we can already assess on what solutions we can give.. Thank you and good day.

I replied again:

Look, I am NOT asking for a refund. I just need the driver for Easycap. Can’t you provide a download link? Again, I am not looking for a refund or cause problems, I just need the software. I just fail to see how a picture is going to help you provide me with a download link.

Their response:

Dear Valued Customer!
Thank you for your message. Your item has been already process and ready for shipment. It usually takes 3-5 days before the item shipped during holidays and peak season due to numerous orders. Please do not worry for we will be sending you notification once item is shipped.
Thank you

What the actual fuck?

Okay so their last response was completely bananas and at this point I feel like I’m not going to get any coherent answers from them so for now, I’m willing to let the matter drop because Windows 7 will install the drivers automatically from Windows Update anyway.

It just shows how the Chinese guys who are put in charge of customer service have absolutely no clue as to what’s going on and I doubt they even understood what I was saying, but simply provided me with a copy pasted “template” responses. Sigh.

Author: ynef

29 year old freelance writer and web developer. A technophile who appreciates and respects mother nature in all of its glory. Favorite skills in Runescape include Farming, Herblore and Magic.


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