customer support

Live Chat is the most popular way to communicate with your clients

May 6, 2016 11:43 am Published by Leave your thoughts

Just as the old fashioned door-to-door selling and telemarketing have become a thing of the past, the days of simply making a sale by emailing your clients are also numbered. That’s because according to a recent study conducted by eDigital’s Customer Service Benchmark, which surveyed 2000 customers, a whopping of 73% of subjects said that they were most satisfied when using Live Chat instead of traditional customer service channels like phone, SMS or email. Why customers love Live Chat The use of live chat functionality has been increasing over the years as more and more companies and merchants have started to use it. In some cases,... View Article

Do the Chinese merchants on eBay even understand English?

November 16, 2015 11:46 am Published by Leave your thoughts

I recently bought a device called the Easycap for a friend of mine, but the software CD that comes with every package was broken in transit. I contacted the eBay merchant and asked them whether I can download the driver from the internet somewhere, but the merchant consistently denied my request and asked me to provide a photo proof of the cracked CD instead. The response Dear Valued Customer! Thank you for informing us. We regret to hear that you have received that item. In this matter, we would like to ask a photo of the item you have received... View Article