live chat

Live Chat is the most popular way to communicate with your clients

May 6, 2016 11:43 am Published by Leave your thoughts

Just as the old fashioned door-to-door selling and telemarketing have become a thing of the past, the days of simply making a sale by emailing your clients are also numbered. That’s because according to a recent study conducted by eDigital’s Customer Service Benchmark, which surveyed 2000 customers, a whopping of 73% of subjects said that they were most satisfied when using Live Chat instead of traditional customer service channels like phone, SMS or email. Why customers love Live Chat The use of live chat functionality has been increasing over the years as more and more companies and merchants have started to use it. In some cases,... View Article